Complaints
We’re committed to providing a high standard of service to all and highly value your feedback. When things go wrong, we want to put them right and to learn from our mistakes.
Before going through our formal complaints’ procedure, you can report issues to a council service directly or by contacting us. This is often the quickest way to get your issue resolved.
Services with a dedicated complaints process
Please contact the relevant service if your complaint relates to:
- Barnet homes
- Parking tickets
- Barnet councillors
- Adult Social Care
- Children Social Care
- Your child's school
Resolving complaints
There are two stages to making a formal complaint.
Stage 1
Once we’ve received your complaint, we will send you an acknowledgement within three working days. We will investigate and you will receive a response within 10 working days.
Stage 2
If you’re not happy with how your complaint was handled at Stage 1, you may progress to stage 2. At stage 2, your complaint will be responded to within 30 working days.
Local Government and Social Care Ombudsman (LGSCO)
If you’re not satisfied with our response, you can contact the Local Government and Social Care Ombudsman (LGSCO) who investigates complaints about local councils. This service is independent, impartial, and free.
The ombudsman will usually only consider your complaint after you have completed all stages of our complaints process and have given us the opportunity to resolve matters for you.
For complaints from council tenants relating to housing visit the Housing Ombudsman Service website.
Make a formal complaint
Online
Make a formal complaint online
By telephone
020 8359 2000
By writing to us
Barnet Council
2 Bristol Avenue, Colindale
London
NW9 4EW
How we use your data
We use your data for processing your complaint, this may be shared with the relevant Ombudsman or other government departments. Please see our corporate complaints privacy notice for more information.
Our complaints policies
Corporate complaints privacy notice