Compliments and Complaints - Children in Care

We aim to provide the best possible service to you and welcome any feedback you may have about the service you receive. We need your feedback to ensure that we are always learning and improving our services to you and other children, young people and families who access our services.

Compliments

It’s important that we hear your positive feedback, so that we know what we’re doing right, and we know to keep doing it. If there’s something we’ve done well, please tell us about it!

If you would like to send us a compliment about Family Services:

•    Send an email to FScompliments@barnet.gov.uk
•    Telephone us at 020 8359 7008
•    or simply tell the person – they will love to hear it!

Complaints

If you are unhappy or concerned with the care which has been organised, you feel that you have been treated unfairly, you are unhappy with how a decision has been made or the quality of the service you have received, it is important you raise the issue with us so we can try to sort things out. 

If you would like to make a complaint about Family Services: 

•    Send an email to FSComplaints@barnet.gov.uk
•    Telephone us at 020 8359 7008
•    Write to the Family Services Complaint Officer at Barnet Council, 2 Bristol Avenue, Colindale, London NW9 4EW.

More information on the complaints process can be found in this leaflet: