IT Service Management Contracts
Received: 13 March 2025
I am writing to request information under the Freedom of Information Act 2000 regarding the council's IT Service Management (ITSM) contracts and related services. I would appreciate if you could provide the following details:1.Current IT Service Management (ITSM) Provider(s)oName of the supplier(s) providing ITSM software and/or services.2.Contract DetailsoContract start dateoContract end dateoDetails of any contract extensions (if applicable)oTotal annual cost of the contract(s)3.ITSM Tools & Software in UseoName of the ITSM tool(s) used by the council (e.g., ServiceNow, Jira Service Management, BMC Remedy, etc.).4.Procurement & RenewaloContract renewal dateoProcurement framework or tendering process used (e.g., G-Cloud, CCS Framework, Open Tender, etc.)5.Contact InformationoName and job title of the person(s) responsible for ITSM contract management and procurement (if available under FOI).oContact email or phone number (if permissible under FOI).
Outcome / Documents
- Response (all information to be supplied) - application/pdf - Download