Freedom of Information Request

Homelessness applicants

Received: 2 May 2024

We would like to request copies of all your authority's documents currently in use relating to how housing officers will initially assess applicants who present in person (not on the phone or by email/online) when they need to make an urgent homeless application under the provisions of the Housing Act 1996 Part VII.Please can you send us copies of all policy and practice documents currently used or relied upon by your housing officers to manage the initial approach of homeless applicants and how they are required to make their homeless application. Such documents could include, but not be limited to:*guidance notes*briefings*training sessions*reports*recent homelessness reviews*internal policy/practice documentsWe are looking in particular, for documents that will relate to whether applicants can be seen face to face upon initial presentation and if not, how your authority will require them to make their homeless application (e.g online, over the phone, by appointment only).If any of these documents are already in the public domain, please can you send a link to where we can retrieve these exact documents?

Outcome / Documents

  • Response (not held) - application/pdf - Download