Freedom of Information Request

Voice Risk Analysis

Received: 16 February 2024

Does Barnet Council currently use or ever used Voice Risk Analysis (VRA) software for any purposes, including but not limited to security, fraud detection, or customer service? If Voice Risk Analysis software is or has been used and implemented *What specific purposes or areas is the technology or has the technology been applied to?*Please provide details on the types of Voice Risk Analysis software used, including vendor names and versions.*How has the use of Voice Risk Analysis software contributed to the detection of fraud within the council over the period that it is being or has been used.*Please provide the number of cases where fraud detection was facilitated by Voice Risk Analysis software and how many of them were used over the period that VRA*How did you manage the Data Protection Legislation impacts on using Voice Risk Analysis on those contacting the council If Voice Risk Analysis software has never been used, can you then can you explain why not.

Outcome / Documents

  • Response (all information to be supplied) - application/pdf - Download