Getting a refund for a Blue Badge

If your application or renewal is refused, and you have paid online, your refund will be issued automatically. You won’t have to request one.

You may be refunded because you paid:

  • for an application that was refused
  • us twice
  • us by accident

When you contact us, please include your:

  • name
  • email address
  • home address
  • telephone number
  • reason for refund
  • details on how you made the payment (online or phone)
  • proof of payment (not mandatory)
  • payment reference or authorisation code (not mandatory)
  • date of payment


Contact us about your Blue Badge refund from us via:

Next steps

It can take up to 5 working days for us to receive your refund request. We will be in touch if we need any more information.