Delivering better services for you

  • While the council’s budget continues to be challenging, we identified around £23m of savings and income to help towards balancing our 2025/26 budget 
  • We’ve introduced a community listening programme as part of our commitment to being a ‘listening council’, including a series of roundtable discussions with community leaders from organisations across the borough, including representation from Barnet’s Black, Muslim and Orthodox Jewish communities
  • We explored what community cohesion means to Barnet communities, with a co-produced campaign due to launch in 2025
  • As well as our regular residents’ perceptions survey, we’ve launched a Citizens’ Panel to involve residents in the development of our strategies and plans
  • We launched Barnet Question Time to allow residents to ask our Cabinet anything they want and a Barnet Business Breakfast programme to support our business community
  • Our first business toolkit has been circulated to more than 8,000 local businesses, bringing together practical information and support about key services
  • We launched a free online service to simplify the planning process for home improvements, making it easier for residents to check when and how to apply for planning permission
  • We’ve cracked down on social housing fraud, estimating to have saved more than £1.3million in temporary accommodation costs
  • Our Ask Barnet chatbot launched on the council’s website, with over 50% of chats not requiring further assistance from a customer service agent; and we’ve made the website more accessible by offering a British Sign Language interpretation service.
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